Saturday, 21 February 2015

Background Checks – Employee Screening or Online Dating?

Background Checks are no longer limited to employment screening. In fact, there is a growing trend of background checks conducted for online daters. With one-in-five adults ages 25-34 years using online dating to find that special someone (Pew Research), it’s becoming more and more common for online daters to conduct a background search on their potential new partner.

While online dating sites have implemented rules to help prevent emotional, physical or financial hardships, conducting your own background check can add an extra measure of protection against any scammers and ensure your personal safety.

The Better Business Bureau received more than 4,000 complaints regarding dating sites in 2014, some of which were related to scams. And with the growing trend in online dating, the potential for scammers and dishonestly online will continue to grow.

Background checks can identify dishonest online daters by revealing:

  • True identity 
  • Marital status 
  • Criminal records and convictions
  • Financial history
  • Undisclosed debt
  • Hidden addictions
  • False profile information 

You can expect a certain level of dishonestly in most online dating profiles – after all, the dating profile is more like a personal advertisement than a true reflection of personality. That being said, hiding criminal convictions and marital status are key pieces of information that could influence your dating decisions.

While the most common motivation for a background check is fear of getting hurt in a new relationship, it can also help weed out any potential partners that don’t fit in with your long-term plans. Once you make a connection, take the time to get to know each other before meeting. And when you do meet, protect yourself by meeting in a public place rather than somewhere secluded. Following a few dates, you can make the decision on whether or not to conduct a background check.


The Renwick Group offers flexible, comprehensive background check services to our clients.

Click here to learn more or contact us for more information.


The Renwick Group is Canada’s leading Private Investigation Company specializing in Skip Tracing – we locate hidden assets, people, missing autos & boats, witnesses, beneficiaries, property and missing persons.

Thursday, 29 January 2015

How To Run a Successful Workplace Investigation

Workplace investigations can cost thousands, and sometime millions, of dollars in lawsuits, especially if you make mistakes during your investigation. 4 Great Ways to Ruin a Workplace Investigation by i-Sight highlights the 4 most common mistakes that are made during a workplace investigation.

Here are some highlights from the article on what not to do, but make sure to check it out in full!

1. Don’t Go in Cold. Hire an expert interviewer to conduct your investigation. A skilled interviewer will use a variety of techniques and build rapport from the start of the interview.

2. Not Doing Your Homework. Research the case, the people and the circumstances surrounding the allegations prior to beginning your investigation. Being prepared will ensure you don’t botch the interview from the start. In addition, don't confront a suspect before you have gathered all of the evidence because if the suspect is aware the investigation is ongoing, they may have opportunity to destroy or delete evidence.

3. Handling Evidence Badly. Ensure you recognize and secure all evidence related to the case, and establish a chain of evidence for admittance to court. Part of recognizing evidence includes crosschecking the suspect’s story and verifying evidence with the suspect to make sure interpretations are correct.

4. Jumping to Conclusions. Don’t make up your mind before you have all the facts! If you already have a theory, you may filter out contrary evidence without even realizing it!


These four points truly summarize some of the main errors that could ruin a workplace investigation. If you plan to run your own workplace investigation to solve issues such as workplace disputes, allegations or accident investigations, there are some other points you should keep in mind.

Ensure you have policies in place that not only provide clear guidelines for employee behaviour, but also outline your investigation procedures. Employee privacy and corporate surveillance policies should be outlined in detail to ensure policies adhere to privacy legislation such as PIPEDA. Learn more about PIPEDA here.

Also plan out your interview process and create a list of people you plan to interview. If possible, bring in a professional interviewer and a lawyer in the early stages of the investigation. You may need to alter your investigation plan along the way as you continue to gather more facts.

If you are not sure where to begin with a workplace investigation, considering hiring a private investigation firm. The Renwick Group offers a full range of investigation services to help you make informed decisions. Undercover operations, fraud investigations and WSIB and LTD investigations are among the services we offer.

Click here to learn more or contact us for more information.


The Renwick Group is Canada’s leading Private Investigation Company specializing in Skip Tracing – we locate hidden assets, people, missing autos & boats, witnesses, beneficiaries, property and missing persons.

We will search and locate anyone.  Our success rate is over 90%.

Wednesday, 31 December 2014

How to Reduce the Risk of Bad Debt and Avoid Collections

Now that the mad rush and excitement from holiday shopping and boxing week sales is coming to an end, you can start planning for the New Year, and unfortunately, accounts in arrears.

With consumer debt reaching new highs each holiday season, its no wonder that accounts go into arrears.  There are some steps you can take to avoid this situation, both before and after accounts become overdue.


Evaluate your credit process.  Though it may be tempting to offer credit to all customers in an attempt to boost sales, this may results in higher risk for losses for your business.  Consider implementing a credit check and reference check before approving the credit limit for each customer.

Keep account information up-to-date.  Especially with returning customers, it is important to keep the mailing address and contact phone number up-to-date.  In order to contact customers about their account, you need to have the right information! 

Be timely.  If an account does go into arrears, contact you customer without delay. 

Contact by phone.  The sooner you make contact, the sooner you will receive payment.  Contact your customer by phone as well as by mail – mail will often be ignored, so its best to contact through both mediums.

Implement flexible payment schedules.  If you have a customer who is constantly bouncing payments, contact them to find out why.  Is the payment scheduled to be withdrawn a day or two before payday?  Consider altering the preauthorized payment to work well with your customer’s pay schedule.

Work with your customers.  If your customer is having a hard time paying off their debt, consider building a strategy with them to assist in making payments.  Negotiate the terms of your contract or arrange for an alternative billing cycle.  Its better to work with your client to receive some of the payment rather than writing the entire payment in full. 

Encourage prompt or early payment.  Consider implementing payment terms that offer discounts to payments made prior to the due date or accrue interest on late payments.

Identify issues immediately.  If your customer has an issue with your product or service, it may affect payment.  Identify these problems as soon as possible and find a viable solution.  A positive customer service experience will create a loyal customer who pays on time!

Send out a reminder.  For large invoices, consider sending out a reminder of the payment due date.  This will keep the payment top of mind while also giving your customer extra time to prepare.

Bring in an expert.  If you are unable to locate a customer, skip tracing services will help you locate the customer and their contact information.

If you are unable to locate a customer, skip tracing services will help you locate the customer and their contact information. 

Our skip tracing service is a fast and cost effective debtor and missing person tracing solution. Our tracing service enables you to re-establish contact with your customers by identifying a forwarding address for your customer.  

The Renwick Group is Canada’s leading Private Investigation Company specializing in Skip Tracing – we locate hidden assets, people, missing autos & boats, witnesses, beneficiaries, property and missing persons.


We will search and locate anyone.  Our success rate is over 90%.


Contact us for more information.

Tuesday, 25 November 2014

The Top 10 Uses for Skip Tracing

Skip tracing is useful tool for tracking down missing information, people or assets.

The term “skip tracing” is derived from the expression “to skip town,” “where skip” refers to the person who has departed and left no “trace” of their whereabouts.  

Though the origins of the term skip tracing may be not be common knowledge, the practice is widely used in many different industries.


How does it actually work?

Skip tracing services utilize a combination of information databases and investigative tools.  Each investigation has its own unique challenges, but the main techniques used in skip tracing investigations are:      

Database searches
Online inquiries
Surveillance
Telephone Interviews
In-person Interviews

What is Skip Tracing Used For?

Since skip tracing can be applied in so many different industries, it is a valuable tool that can help you find information, people and even lost assets.

The most commonly used form of skip tracing is in the collections industry.  Skip tracing can be used to locate customers whose accounts are in arrears.  This process typically involves locating contact information such as place of residence and place of employment.

Skip tracing can be used to:

1.  Find beneficiaries.
2.  Find loan borrowers.
3.  Serve legal documents.
4.  Track down defaulting Contractors.
5.  Find vehicles or equipment for repossession.
6.  Locate customer residences and contact information.
7.  Locate former spouses who need to pay alimony or child support.
8.  Locate a lost loved one.
9.  Find a witness to a crime.
10.  Locate a tenant who has skipped out on rent payments.

Finding information can be difficult for those without Private Investigation Licenses due to legislation that limits data collection.  Most often, the skip trace process is a time consuming task that cannot be added onto regular job responsibilities, requiring the hiring of investigator.


The Renwick Group is Canada's leading Private Investigation Company specializing in SKIP TRACING - We locate hidden assets, people, missing autos & boats, witnesses, beneficiaries, property and missing persons.

We will search and locate anyone.  Our success rate is over 90%